Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartystyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
Very good quality, excellent sound from both the watch and headphones, different kinds of wallpaper And applications also come two straps!
Г***ч –
The watch is very not even bad for its price. The sound in the headphones is good. But the battery was enough for 36 hours… Although much longer robot time on a single battery charge was claimed. And so all the functionality in the clock works.
Р***ч –
The watch is not bad, I set it up quickly, there were no headphones.
m***s –
Very good product arrived a little late due to the mistake of my part in the direction we tested it to see how it goes
Р***ч –
The watch came with an additional strap. I had to Tink with headphones, I thought that the headphones work through the watch, but there is no separate device that also needs to be connected to your smartphone. Use for health.
В***ч –
The clock came, without damage and on time. But the package is cheaper with rubber strap. Although ordered and paid with two metal and rubber straps. It’s a shame! I would like to see another metal strap from the seller.
M***n –
🇰🇿🇰🇿🇰🇿The watch is good, I didn’t expect it to be great! I did not think that the sound of headphones will be chic! Good smart watch! Thank you seller!!!
Д***ч –
Matches the description, decent sound in the headphones during the conversation. The interlocutor also hears well.
И***ч –
It looks great, but I haven’t really figured it out yet
Н***ч –
The clock stopped working! Enough of them for a week! Earphone one does not charge, in short trash! Money down the drain.
A***z –
I arrived well protected, the shipment was fast, everything looks good, it is for Christmas gift since it is worth making another review about the operation, I recommend the seller
м***н –
Not the original will come down
w***r –
I recommend dealing with this seller very nice hours
Т***ч –
It didn’t immediately realize that the headphones were in the watch… Thought they forgot to put it down. The quality is normal. The watch works without recharging for a week if the headset is not used. How much the headset is enough-I did not notice, more than 3 hours. Was not racing at full volume. The microphone quality in the headset is good, in the watch too. Great watch.
J***A –
It has not yet been proven but it must be fine only that I arrive a little dirty but not levered and that is fine thank you
M***b –
An hour with elegance and beauty easy to use arrived before the specified time is well packaged and I loved it very much thank you
P***s –
Excellent product, very satisfied with the result: D
К***ч –
Came earlier, all clas
a***r –
Great piece. Worth the price